Areas We Cover:
Currently, our delivery service only covers complete London postcodes. We do, however, provide conditional delivery services for areas in Kent, Surrey and Essex depending on order size and capacity. For bulk orders, we operate nationwide delivery services, a quotation for which is provided upon request.
1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you.Receiving Your Delivery:
All deliveries must be received in person. Before receiving the delivery, please inspect the goods to ensure the packaging and the product are in perfect condition. If you are making a payment on the delivery, please do not open the packaging until you have completed the payment. If you think there might be a problem with the items, please consult the delivery driver.Please note, our standard delivery includes one man service to the front of your building’s doorsteps / entrance. If there is a staircase involved, the delivery person reserves the right to charge you extra in accordance of the staircase. It is advisable to let our sales agent know about the floor you live on, so that we include a charge, if any, in advance. This is just to avoid any inconvenience caused on the day of the delivery.Faulty Items:
We want you to be happy with your purchase but we understand that sometimes it’s possible that some items might be damaged or faulty. If this is the case, please consult our customer services page for what to do next.Please reach out to us on 02038429314 for any clarifications on any points.
Delivery Details
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Terms & Conditions
We have tried our best to make this as simple, easyto understand, digest as possible so please make sure you have read and understood all the sections that you may have concerns about.
Please reach out to us on 02038429314 for any clarifications on any points.
Eligibility To Order:
To be eligible to purchase products on our Website you must:
Register by providing your real name, phone number, e-mail address along with exact house/flat number with post code (or the other requested information at the time of registration).
Delivery address should be in the UK except for Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Payment & Security Information:
All prices are exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery (if any). You confirm that the paypal account or credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Delivery & Access Details:
Note: We do not deliver outside mainland UK including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
Within UK there will be a delivery charge depending on the Post Code.All the items if available can be delivered within London
We only deliver Monday to Saturday, excluding Bank Holidays.
Your order will be delivered anytime between 7am and 11pm.
Please make sure we have the correct contact details (mobile and landline) as our delivery carriers will attempt delivery even if they have been unable to reach you. Any failed delivery will incur a £60 failed delivery fee.
Your order will be delivered to your door unless you have paid for our premium delivery service. In which case your order will be delivered to your room of choice providing there is sufficient access.
Product Damage Or Loss:
You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.
We will require photos (via email, text, or post) showing the damage or fault before we can determine the best course of action.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.
If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.
Risk of damage to or loss of the products shall pass to you upon delivery.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
Once a delivery date has been booked you must be able to take delivery on that day. Orders can be loaded on to the delivery vehicle up to 2 days before delivery and cannot be unloaded until all deliveries have been made. For this reason, any changes to delivery must reach us at least 3 working days before your planned delivery date otherwise there will be a £60 failed delivery fee payable before we can re-arrange delivery.
For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
If you are out when we attempt delivery your order will be returned to our warehouse and a £60 failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the £60 fee will be deducted from your refund.
You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Note: Our drivers will deliver up to the ground floor providing there is suitable and safe access. Beyond this it’s at the driver’s discretion. Please call us on 02038429314if you have any queries or concerns about this.
Finally, we work hard to keep our delivery promises however delays can occur that are outside our control. We will not be liable for any late or missed delivery.
Returns & Refunds:
You can let us at the time of delivery that you wish to return your item/s. In this instance a collection will be arranged for the item/s to be returned to our warehouse.
Items must be returned in their original packaging and in a perfect and saleable condition. You will then be refunded minus the £60 collection charge within 15 days.
Important: Sometimes our delivery drivers remove packaging in the lorry so we don’t bring in potentially dirty boxes. If you think you might return any item please be sure to ask for all the packaging.
Items returned to us without their original packaging or not in a perfect and saleable condition will not berefunded and you will be asked to collect from a designated warehouse.
Mattresses, pillows,sofas and sofa beds cannot be returned once they have been opened for Hygienic Purposes.
To avoid items being returned you must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.
Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Made To Order Items:
If you decided to cancel your made-to-order item for any reason, it is unlikely that we could sell it to anyother customer at its full selling price. We’ll therefore charge a cancellation fee of 25% of the order price.
Guarantees:
All our products are without manufacturers guarantee unless otherwise stated.
Personal Details:
To process your order we need to take some personal details such as your name, email, contact number and address. This information will not be used for any marketing purposes without your express consent.
Content & Company Communications:
We take all reasonable care to ensure that all details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
Photographs are for illustrative purpose only and may not exactly match the product itself.
Termination And Cancellation
Either we or you may terminate your Account. If we terminates your account, you will be notified by an email and an explanation for the termination will be provided.
Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If we terminates your Account-any current or pending purchases on your account will be cancelled and will not be dispatched.
We reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
1. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
2. If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
Changes To The Service And These Terms And Conditions
We reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use this Website following the changes. If we are required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
Availability Of The Website
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
We accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
Limitation Of Liability
To the maximum extent permitted by law, we accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
Nothing in these Terms and Conditions excludes or restrict our liability for death or personal injury resulting from any negligence or fraud on the part of us.
Nothing in these Terms and Conditions excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
Copyright:
All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.
Miscellaneous:
We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.
Terms & Conditions
1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you.
2. We may use information you provide or is obtained by us:
(a) To register you with our web site and to administer our web site services;
(b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerized technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you.
(c) For the prevention and detection of fraud.
3. We may give information about you to the following, who may use it for the same purposes as set out above:
(a) To employees and agents of us to administer any accounts, products and services provided to you by us now or in the future.
(b) Agents who profile your data so that we may tailor the goods/services we offer to your specific needs
4. We may also disclose your information:
(a) To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
(b) If we have a duty to do so or if the law allows us to do so.
5. In order to ensure that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site.
6. We use “cookies” to help us improve and customize our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.
7. We may supplement the information you provide to us with information we receive from third parties.
8. We endeavor to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
9. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
Please reach out to us on 02038429314 for any clarifications on any points. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.